How do I know what size to order?

Each product page includes a size chart to help you find the best fit. Since different styles and materials can fit slightly differently, we recommend checking the size chart before ordering. Still unsure? Email us at info@dirtyhookerfishing.com or text us at 941-244-0628 and we'll be happy to help.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, and other payment methods available at checkout.

I'm getting an error when placing my order. What should I do?

First, double-check that your billing address matches exactly what your bank or credit card company has on file. If you're still having trouble, your bank may be blocking the transaction for security reasons. Contact your bank directly or reach out to us and we'll help you get your order through.

Can I make changes to my order?

We work hard to get orders processed quickly. If you need to make a change, contact us immediately. While we can't guarantee changes once an order has entered production or shipped, we'll do our best to help.

Do you offer custom or personalized products?

At this time, we do not offer personalized products through our website.

Will the colors look exactly like they do online?

We do our best to accurately display product colors, but colors may vary slightly depending on your screen settings and device.

How is my order shipped?

Most orders ship through USPS or UPS. Once your order ships, you'll receive a tracking number by email so you can follow its journey. DHL most likely for International orders

How long will it take to receive my order?

Most orders are processed within 2–5 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Please note that processing time and shipping time are separate. During holidays, sales events, or severe weather, processing and delivery times may be longer than usual.

Do you ship internationally?

Yes! We currently ship to many international destinations. International shipping rates are calculated at checkout based on destination and package size.

How do I start a return or exchange?

The fastest way is through your Dirty Hooker account. Simply log in, locate your order, and follow the return instructions. If you checked out as a guest, email info@dirtyhookerfishing.com and we'll help you get started.

Where do I send my return?

Dirty Hooker Fishing Gear

P.O. Box 625

Osprey, FL 34229

Please include your order number and a note explaining whether you'd like a refund, exchange, or store credit.

When will I receive my refund?

Once your return has been received and inspected, refunds are typically processed within 2–3 business days. Depending on your bank or credit card company, it may take an additional 5–10 business days for the refund to appear on your account.

Do you offer wholesale pricing?

Yes!

If you own a retail store and would like to carry Dirty Hooker Fishing Gear, visit https://www.dirtyhookerfishing.com/pages/become-a-retailer to learn more and apply for a wholesale account.

Do you have a Brand Ambassador Program?

Yes. We're always looking for people who genuinely love the outdoors and represent the Dirty Hooker lifestyle. Reach out to us through social media or email us with information about yourself and why you'd be a great fit.

How can I carry Dirty Hooker Fishing Gear in my store?

Visit https://www.dirtyhookerfishing.com/pages/become-a-retailer and complete our wholesale application.

Our team will review your information and contact you with next steps.

Where do I enter my discount code?

During checkout you'll see a field labeled "Discount Code" or "Promo Code."

Enter your code and click Apply.

Only one discount code may be used per order. Some promotions, combo deals, clearance items, and sale products may not qualify for additional discounts.

I received the wrong item. What should I do?

Mistakes happen, but we'll make it right. Email info@dirtyhookerfishing.com with your order number, a description of the issue, and a photo if possible. We'll get it resolved as quickly as we can.

My tracking says delivered, but I can't find my package. What should I do?

Don't panic just yet. In some cases, carriers may mark a package as delivered before it actually arrives. Before contacting us, we recommend:

• Checking around all entrances to your home or business

• Looking in parcel lockers, mailrooms, or with your front desk

• Asking family members, neighbors, or roommates if they accepted the package

• Waiting 24–48 hours, as packages occasionally arrive shortly after being marked delivered

If you're still unable to locate your package, please contact us at info@dirtyhookerfishing.com or text us at 941-244-0628 with your order number.

We'll help investigate the issue and work with the shipping carrier to determine the next steps.

Are there Dirty Hooker retailers near me?

We have retail partners throughout the United States. Email us your city and ZIP code at info@dirtyhookerfishing.com and we'll help you find the nearest location.

Can I reproduce your logo or artwork?

No.

Dirty Hooker Fishing Gear trademarks, logos, artwork, and designs are protected intellectual property and may not be reproduced, copied, modified, or distributed without written permission. Unauthorized use may result in legal action.

Do you offer sponsorships?

We review sponsorship and donation requests throughout the year. If you'd like to be considered, send an email to info@dirtyhookerfishing.com with details about yourself, your organization, event, or opportunity.

How can I contact Dirty Hooker Fishing Gear?

📧 Email: info@dirtyhookerfishing.com

📱 Text or Call: 941-244-0628

Monday–Friday | 9:00 AM – 5:00 PM EST

We're always happy to help.